Terms & Conditions
Terms and Conditions
1. Acceptance of Terms
By accessing our website and utilizing our telehealth or in-person home services, you agree to be bound by these Terms and Conditions. If you do not agree to all of these terms, you may not use our platform or receive our services. [1]
2. Scope of Services
We provide both virtual telehealth consultations (video/audio communication) and in-person home visits within the state of Montana. Telehealth services are subject to an initial clinical assessment to determine if virtual care is appropriate for your specific health needs. In-person services are provided based on provider availability and service area limitations. [1, 2, 3]
3. Patient Consent & Technology
For telehealth services, you consent to receiving care via secure, HIPAA-compliant audio-visual technology. You understand that telehealth has limitations compared to in-person care. You have the right to refuse or terminate telehealth services at any time, in which case you will be given alternative options for service delivery, such as in-person visits. [1, 2, 3, 4, 5]
4. Privacy and Confidentiality
Your privacy is paramount. We comply with all applicable state and federal privacy laws, including HIPAA. All telehealth sessions are conducted over secure connections. You agree not to record any portion of a telehealth or in-person session without explicit written consent from your provider. [1, 2, 3]
5. Emergency Procedures
Telehealth is not appropriate for medical or mental health emergencies. If you are experiencing a life-threatening emergency, severe symptoms, or a mental health crisis, you agree to immediately call 911 or go to the nearest emergency room. [1]
6. Limitation of Liability for In-Person Services
For in-person home services, you agree to provide a safe, hazard-free environment for our healthcare professionals and staff. We reserve the right to refuse, delay, or terminate in-person services if the home environment is deemed unsafe, unsanitary, or threatening to the provider. We shall not be liable for any injury, loss, or damage arising from an unsafe home environment.
7. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Montana, without regard to its conflict of law provisions. Any legal action arising from these terms must be filed exclusively in the state courts located within the user's local jurisdiction (e.g., applicable Montana jurisdiction, depending on corporate registration). [1]
8. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes your acceptance of the new terms.
9. Contact Us
If you have questions about these Terms, wish to file a complaint, or need to request instructions on resolving complaints regarding your telehealth services, please contact us at:
Health Haus Mobile
605 Jeanne Rd, Helena, MT 59602
healthhausmobile@healthhausmobile.com